Artwork Setup

ARTWORK GUIDELINES — Artwork setup fees are included in the cost of the product upon receipt of production ready artwork. Additional artwork setup fees will apply if specific design work is required to complete the design. If a completed vector logo is received that simple requires placement on a flooded background PMS color, no additional fees will be incurred. If further design work is required to the logo in regards to changing the vector file, adding type set or altering colors, an artwork fee of $45 per round of changes will be applied. When providing digital artwork (logos and text), please provide only Vector art in Adobe Illustrator or editable Adobe Acrobat format. Vector files art is artwork with points and lines that can be changed and resized without loss of resolution and usually have an .ai or eps. Editable .pdf files are also acceptable; however, please don’t send any “.jpg” files saved out as pdf or eps files. We highly recommend providing Pantone C PMS references and not CMYK even though CMYK printing is available. We will guarantee a color match only when PMS color references are provided. Color matches are NOT guaranteed based on a CMYK specification as CMYK colors can only print to the nearest 10% therefore, the resulting product cannot be rejected. All reprints will be at the customer’s expense unless a PMS color was provided and missed. We recommend PANTONE U colors for a matte finish and Coated for a satin finish. If selecting a percentage of a Pantone, we suggest choosing a lighter Pantone color for increased accuracy. All text must be converted to paths or outlines, or specific fonts must be supplied with file. All photos (raster art) should be provided as layered Photoshop .psd files and not as a flattened layer. All photo images should be supplied at a minimum of 200 dpi at 100% actual size- the higher the resolution the better. When laying your artwork into a template, please ensure that all crucial text or logos remain well within the bleed line and the background color must also be extended to this line.

Terms and Conditions

All necessary liability, event and/or other insurance is the sole responsibility of the purchaser.

PAYMENT TERMS — Payment terms are within our sole discretion and unless otherwise agreed to by us. A fifty percent deposit must be made at the time of purchase with the balance paid in full prior to the product shipping. Payment for product may be made by check, credit card or wire transfer. Shipping is not included in the price of the product. We may invoice parts of an order separately, including shipping.

TAX — All prices quoted exclude GA sales tax (where applicable) and shipping/handling charges.

SHIPPING CHARGE — Taxes/Title/Risk of loss, shipping and handling are additional unless otherwise expressly indicated at the time of sale. If you believe any part of your purchase is missing, wrong or damaged, you must notify us within (2) days after receipt of your order.

DELIVERY / SHIPPING — Delivery/shipping dates are given to be used as a guide only. We will not be held responsible for any loss of earnings or consequential damage as a result of delivery delay. Unless otherwise specified domestic shipping is not included in the price.

WARRANTY — We have sole and absolute discretion as to whether the defective product will be replaced or repaired. Any claims for replacement or repair of products shall be made in writing. Banners will be replaced only if there are clear manufacturing defects present on the hardware and/or the material sleeve. Any issues must be documented and made known to us within SEVEN (7) days of delivery. The banner unit (sleeve, poles and bag) is not covered for damages caused by misuse or weather. In the case of a banner being damaged, we will require the damaged item be returned to us at the client’s expense for a detailed inspection. If the component is damaged as a result of a clear manufacturing defect then we will gladly replace the damaged component at our expense. If we determine that the damage was caused by negligence and/or misuse then we will either repair the item at the client’s expense and/or order another component at the client’s expense.

FADING — The banner material sleeve colors are printed using a full color digital/dye sublimation process and should resist fading for (1) YEAR from ship date. Any claims for fading shall be made in writing. These shall be submitted to us within 12 (twelve) months of invoice date.

RETURN POLICY — All goods or replacement goods returned to us for repair or replacement under warranty or work undertaken at the purchaser’s request and at his/her cost, must be returned in a clean and dry condition and properly packaged. All returns must be accompanied by a Return Authorization (RA) number issued by us. We reserve the right to refuse any unit not returned in a clean and dry condition, or without a Return Authorization. To obtain a RA number, please contact your sales representative.

COPYRIGHT — All drawings, renderings and designs prepared by us remain the property of us and may not be reproduced in any manner without written permission. The customer binds him/herself to indemnify us in accordance with supplied specification and, therewith, infringing upon the rights on any person(s).

SIZING — Sizing is given as a guide only and due to the nature of the business, it is not an exact science. Sizing may vary slightly depending on the product ordered.

Products may be manufactured in house or outsourced locally and/or internationally.